Live Healthier Longer - Customer Service Testimonials

"I am writing this to thank you for the great customer service. I consider myself a loyal customer of Xtend-Life. A major reason has been the personal emails sent to confirm orders, quick delivery times and in-depth overview of what each supplement does. I have recommended family and friends to your products and will continue to do so. It is hard to find companies that truly care about their customers the way Xtend-Life does. Thank you for the great service. Please keep doing what you are doing."
Jeff Ehman, US

"Thank you so very much for your expertise and informative answer to my question. I appreciate your research and knowledge about the Xtend-Life products, which I know are the best on the market. I feel very confident in using them, and will continue. Thanks again."
Jo Ann

"Thank you again, I so appreciate all of you at Xtend-Life. Even though we've never met I always get the feeling that you have my best interest in mind. Blessings to you."
Michelle

"Hi, I am a customer and currectly in your loyalty program. Often the only imput people give is negative, so I just wanted to take a moment to send you some positive imput! Your customer service is exceptional! I have been in contact with Chantal several times with questions, or in need of advice and she is friendly, courteous, knowledgeable and truly an asset to your company! Her work ethic is exemplary and her interaction with customers is wonderful! I have also found other contacts with your company to be of the same high quality! Even though I am from the United States I prefer to deal with a company of your excellent standards!

Thank you for the services and products you provide. It is clearly evident that you care about your customers!"
Judith, USA

"Thank you so much. I couldn't be happier with the service and products from Xtend-Life. Everything has worked out beautifully and I very much appreciate your prompt response."
Shanon, USA

"I've been your customer for a long time. You provide excellent information about your products and your customer service should be used as an example in training for other companies."
Joanna

"Thanks for the update Chantal! I'm very impressed by the level of customer service and communication Xtend-Life staff have offered me as a new customer. Thanks again!"
Barb, US

"I would like to give kudos to you....customer service, good products and good service being the hallmarks of good business, and customer loyalty, rarely delivered by many businesses today. Xtend-Life is a rare and valuable gem in a sea of mediocre companies.

Your products, customer service, shipping, support and knowledge are "top notch". I have been absolutely floored by the finest experience in retail business. You have gained a loyal customer and one very happy camper."
Curtis, USA

"Xtend-life continues to impress me as an organization that keeps both mine and their interests balanced. My interests are to get quality supplements and information to keep me healthy and theirs is to stay in business while providing me with those things. I was amazed at how rapidly you responded to my questions, even though this response is delayed because I was off a few days last week. With that kind of service you can be assured that I will continue to be a faithful customer. Thanks Again..."
Robert, USA

"I appreciate the wonderful service you provide to your customers. It makes me feel like being a part of your "family" with the personal service I've gotten from you and Warren.

I wish you great success!"
Gary B, USA

"Happy New Year 2006 to you, family and the staff!!

Many thanks for giving the chance to read these newsletters! Taking your advices and reading the precious articles, I managed to change completely my life!

Very many thanks again!"
Cornelia, Geneva, Switzerland

"Thanks for your quick response and excellent explanation. That is so awesome about you and XTEND-LIFE. I love your company. This is why you've got a faithful customer, regardless of foreign exchange."
Matthew, USA

"I just wanted to say thank you so much for the BEST online ordering experience I've ever had. The product arrived very quickly and I was informed every step of the way. It arrived in my mailbox just about 2 and a half days after I ordered it! So convenient. I will DEFINITELY order from you again."
Todd, USA

"Thank you for your quick shipment of the products this week! I received them yesterday! You have excellent customer service AND products, I have yet to find a company in the US that has your quality of products and service-they don't exist!

Keep up the good work!! I'll be telling my friends about you!"
Kim, USA

"Please pass on to the shipping department how impressed I am with their service. I am totally amazed how an order can be received and then shipped from New Zealand to California in less time than other companies do that are located in California. WOW! TOTALLY IMPRESSIVE!!!"
Cyril H, USA

"First off, I'd like to say that your products are wonderful and the customer service is absolutely amazing!... "
Christine, USA

"Thank you so much, your company has the best customer service in the world."
Peter, USA

"Thanks for being such a great company to be doing business with. Finally, I feel like someone is looking out for the well being of their customers, not just what money can be made off of the paying saps!"
Barry S, Canada

"I am always impressed with the rapidity and thoroughness of your replies. No mean feat I can appreciate in view of all that you and your team has in the works."
Don S, Indonesia

"I continue to be enormously impressed with the quality of customer service from you and your company. I only wish all companies provided the same high quality service to their customers. The high quality products and service you offer are a recipe for tremendous success in the future. If I could buy stock in your company, I would. Thank you very much and keep up the good work!!"
William T, USA

"Thank you so much! That really helps me understand the principles underlying the instructions. I truly appreciate the excellent customer service of your company."
Glenna, USA

"Thank you for your reply. Thank you thank you for all of your "extra" information. You have EXCELLENT customer service!!!"
Marvi, USA

"I just want to compliment your company on your customer service. I am actually from New Zealand and live in London. I did not even know you were an NZ company when I first ordered. When I received my first lot of vitamins I just loved the letter that came with the product. I have bought things that are £1,000 and don't even receive a letter like that. Keep up the great work."
Clint, UK

"I found Xtend-Life very highly recommended when doing intensive internet research to choose a very high-quality DHA fish oil supplement to start purchasing, and the timely order confirmation emails and shipping confirmation emails give the impression I was looking for in a quality company - timeliness, professionalism, and communication. I hope that Xtend-Life becomes one of my supplement/health preferred companies, if not the preferred company on my list. First impressions are everything, and from what I have experienced so far, I am definitely liking this! Tell Warren his company has most likely won a very long-term customer. Thanks again."
Brian, USA

"I don't generally write a lot of emails but after receiving Warren's wishes for the Christmas holidays I just wanted to drop you a short note and let you know that I am truly grateful for the better health and well being I have experienced since starting on your products this past year.

It has been a blessing to me and I wanted you to know that I have come to trust the Xtend-Life family of products and services for all my supplement needs. That trust extends to the people both leading the company and to those behind the scenes that help make every successful and trusted company the entity that it is. I am retired and if I have learned one thing in my life it is that in all companies, successful and failures, it is the people that make the difference. Merry Christmas and Happy Holidays to everyone in New Zealand from a grateful American."
Jerry Witt, USA

"Thank you and as always it a pleasure doing business with such a great, honorable company that truly cares about its customers."
Barry, USA

"Dear Chantal, I truly appreciate your prompt attention to my concerns. Thank you very much for your outstanding customer service. Happy Holidays to you too!"
Ellen, USA

"Chantal, I just wanted to take a moment of your time to tell you how much I appreciate the terrific customer service you provide for your company. Even when I don't need any help, you send the most pleasant personal reminders of a normal monthly order, which is so uncommon in today’s way of doing business. The extra step you take for your company does not go unnoticed and I wish you and everyone with your company a very happy holiday and new year."
Lita, USA

"Dear Chantal: Very helpful, thank you so much for your prompt and informative response. Xtend-life should be very proud to have customer service staff who are so accommodating and responsive to inquiries."
Respectfully,
Richard, USA

"Thanks Chantal, You’re all so considerate, it's so refreshing and very much appreciated. Regards,"
Ian, USA

"Thanks for caring everything is going great products on time, enjoy reading e-mails about other peoples comments. Good information. Thanks."
Socorro, USA

"Hi Chantal, Thank you for your prompt reply. It's really nice to know that I can receive such prompt and precise replies. Thank you for your assistance once again. Allow me to put your product in use and will revert back to you in due course."
Have a nice weekend.
Raymond, USA

"Hi Nicolien: Thank you for giving me a more complete answer. Today's doctors don't understand the importance of vitamins and minerals, etc. so they don't mention it to their patients.

Thanks again for your most complete additions to good health. I truly appreciate it. It is truly inspiring to hear from you with your great advice. You are a delight!"
Barbara, USA

"Hi Lois, I appreciate your good service. Thank you for staying on top of this order in your off-hours, it appears. I look forward to receiving the product -- it seems to be one of a kind in quality."
Meredith, USA

"I am sending this e-mail for two reasons.

1. To order a couple of bottles of Men's Plus.
2. I would like to say hello to Lois.

I was so looking forward to speaking to you, though I will be very busy next week this would be the next best way to communicate. I obviously do not really know you, however on the occasions when I have talked to you, you have made my purchase experience extremely pleasant.

Thank you all for your hard work and your superb products."
Terrence, USA

"Shiree, Wow, what fabulous service! Thank you so much. We appreciate the time, consideration, and information. With much appreciation,"
Shanon, USA

"Thank you for getting back to me and thank you for the support information. All the experts that I contacted agree with you, and I'm so glad. I've really missed the positive benefits of omega-3. Once again, I really appreciate the information that you've provided.

I thought your response was superb. I really have been EXTREMELY impressed by the level of explanation provided by you and Warren Matthews over the past 12 months or so that I have been using your products. I will certainly be attentive to your new Heart product as it becomes available. Based on one of your comments, I just added Super Phytonutrients / Coral Calcium to my monthly order.

Again, MANY THANKS for your specific response to my questions as well as for your ongoing excellence in all the writing you do to help people through a true medical maze."
Frank, USA

"Thank you for the "note". I appreciate it very much. It is helpful to be given some idea of shipment date, and possible arrival dates. Many companies will simply leave you hanging until the package is at your door.

If the products are as good as their Customer Relations Representatives, I've made a very good choice going with your company and products. The "personal touch" to a new customer is very much appreciated! Thanks again,"
Judith, USA

"Thank you so much and I will indeed keep using your methods. I am already following your diet suggestions. I will work on getting the lecithin granules, as well. Thanks again and I am grateful to you for the information you give me to help. Gratefully,"
Linda, USA

"Dear Lois, Thank you for everything! You are wonderful!!! I have already received my order. Cheers. Take care and GOD bless!"
Rick, USA

"Hi Lois, I just joined your loyalty program and would like my order of four bottles of Omega 3/ DHA Esters to be sent every sixty days instead of monthly. I would appreciate a confirmation on this so I know I don't have to remember to re-order. I would also like to congratulate the staff and company for running such an efficient customer friendly operation."
Ernest, USA

"I was just sitting here thinking. I don't know you people, but I like you. You seem honest about your products, sincere in your care for people, polite in dealing with your customers, and prompt & precise with the orders. You just flat out make me feel good to be in contact with you. Maybe I do know you. May God bless you! Have a nice day."
Marilyn, USA

"Nicolien, Thank you so much for your input regarding the CoQ10/TB/periodontal disease questions I've had. And please thank Warren for me too. Your answers have helped me to decide what my course of action (and supplements) should be.

I've been reading your newsletter for a couple of years now and am very impressed with the integrity and knowledge and service of your company. Please don't ever change! Gratefully Yours,"
Susan, USA

"Shiree, I think you may have been the person I spoke with the day before yesterday regarding my little kitty biting into a cholesterol caplet? If so, I want to thank you again for your help and concern, everything is fine here. I did call a national help line for felines and they had your cholesterol product in their data bank! And they only warned me that the green tea derivatives may cause her to be a little hyper for a time (lol), otherwise we were A-Ok!

Thanks again!!! And if I didn't talk to you, I spoke to someone at your 1 800 number that was very kind, concerned and helpful!"
Debra, USA

"I have to ask....How in the world do you manage to reply to e-mails so quickly? That is quite impressive. Either that, or I am one of your few customers...... (doubt this greatly). I have told many people about your products. Your company is the only one I know of that puts so very much into informing their customers and answering questions. This is a true mark of people who care about others and not just about making a profit. Thanks for everything. Thanks for sharing."
Linda, USA

"Dear Nicolien: A MEGA THANK YOU for responding to my question. Both my friend and I THANK YOU so much for taking the time to research this and give us such extensive quality articles and web sites to visit along with your general nutritional information. This is certainly quite a helpful and very useful nutritional informational guide. It is certainly a pleasure to be doing business with such a reputable company with such an EXTREMELY COMPETENT employee, as yourself."
Barbara, USA

"I recently purchased Total Balance, and was considering additional Selenium supplementation, but obviously it's not necessary. I really appreciate your follow up. You have just gained me as a regular customer. This is the type of customer service I used to get from .... 25 years ago before it got bigger - please don't change!"
Gary, Switzerland

"Thank you for being so prompt in answering my previous questions. I enjoy the newsletters and have been trying to read some of the archived ones. Very informative! I have already received my shipment. I am impressed with the speed of getting to my door in so quick a time frame."
Barbara, USA

"Hi Nicolien, Thank you so very much for responding so quickly to my questions. You've earned my trust."
Loretta, USA

"Dear Nicolien, Thank you so much for responding to my inquiry and questions from my two emails. After much research on the Hoki fish and your special process, I called Shiree yesterday and placed an order for 3 bottles of your Fish Oil and 3 bottles of the Cholesterol Formula. I have even signed up for your newsletters and have printed out many past issues to read at my leisure.

I am very impressed with not only the web site but with getting a response in such a timely manner. Shiree has been most helpful and very courteous and I look forward to trying these products. I will definitely keep you posted and will get my blood test done in May and will send you the results to see if my Cholesterol and Triglycerides have come down. Thank you once again for your professionalism as that is truly appreciated."
Barbara, USA

"I am very appreciative of the thorough and sincere responses to each of my questions. The way you handled my enquiry, shows that your organization is on top of things, and strives to provide the best quality of supplements possible. Most importantly, you represent an organization that truly cares about people."
Chris, USA

"I also want to tell you how that service rep. by the name of Shiree is great at her job.

I note your comments re cleaning out arteries with some of the components in TOTAL BALANCE, and my recent CT scan reveals that I have a lower than average (age related) plaque build up. Much better than I would have expected. So will continue with Total Balance for this and other benefits."
Dorothy, USA

"My daughter was really impressed. When I got home last night, she told me I had a message from someone in New Zealand wanting to know if I wanted my vitamins. This time, the answer is YES!!

Thank you so much for calling. That was DEFINITELY above and beyond the call of duty - but that's not strange at all for Xtend-Life. I have ALWAYS only received absolutely exemplary customer service. Besides, I've NEVER dealt with any company where I was able to ask questions DIRECTLY to the Chairman of the Board and actually have him answer me. He didn't even tell me he was the COB. I found out "accidently" when I was looking for something else on the website.

Thank again for all your kindness. I can't wait to get my shipment. I have noticed a definite difference all these months without them."
Deidre, USA

"I so MUCH appreciate your time and the information that you have forwarded on to me. Thanks for your dedication, expertise, and research."
Chris, USA

"Your very welcome reply to me has given me a real 'buzz'. It is such a boost to get encouraged these days. I must thank you again for the way you have responded and for the encouragement that response has given me."
Dick, New Zealand

"I've appreciated your shipment notices and prompt and courteous service. There's not much of that these days. I'm thinking New Zealand could teach our U.S. businesses a thing or 2 about customer service."
Phyllis E, USA

"Thanks for your fantastic (and fast) response to my questions about Total Balance. I can't get over how completely you answered each of my questions and concerns.

After reading your email I began using “Total Balance – Men” and “Omega 3 / DHA.”

I also received my first issue of the XTEND-YOUR-LIFE newsletter and am enjoying the breath of fresh air that it brings to the things that have been hidden in the smog of double talk about “medical studies.”

Wow! I'm overwhelmed!

I just want you to know how grateful I am for your professional and prompt response to my question.

I can’t tear myself away from the fabulous XTEND-YOUR-LIFE website.

Thanks again!"
Mort G, USA

"I realized after reading the many informative articles on your website that your company is ahead of the curve on natural health issues. The fact that Xtend-Life does not make exaggerated claims about its products is a definite credibility booster in my opinion. The equally important fact that I can ask questions through email or telephone and receive prompt expert answers is wonderfully refreshing. You would not believe how extinct that kind of customer relations is here in the U.S. I am not kidding, the only reason I am remotely familiar with the 'customer comes first' attitude you guys project, is from stories my grandparents told me of how things used to be in my country.

By the way, please feel free to share the following with Warren and anyone else at your company. I've not even finished my first bottle of Total Balance or my first bottle of Omega3 esters but for the first time in my life, my contact lense prescription needed to be adjusted to a lesser strength. I'm quite pleased and wanted to say thanks to your staff for great products."
Matt, USA

"Thanks. I am impressed with your company's history and the testimonials. I am a health "nut" ...as in NUTrition. I am familiar the ingredients listed. Your research, product development and quality control as stated is outstanding.
Thanks for the reply. Your personal response is rather unusual for vitamin and supplement purchases."
Al M, USA

"You know I am very happy with your product but am equally as happy with the great service I get from you. It's never a hassle for me to make changes and I really appreciate that!!"
Deb M, USA

"It wasn't my intention to get my name into print but rather a heartfelt thanks to you folks for doing the leg work in finding this company. I only wish more people knew about Xtend-Life. Please feel free to forward my comments to Warren at Xtend-Life and also to Lois Geddes in Customer Relations who was a great help."
Charlie C, Canada

"You're still top my good guy list. Have a great week!"
Howard G, USA

"Congratulations for your excellent site, the information is superb, precise and unbiased."
Sergio G, UK

"You folks have the best and most prompt customer service of any company I have ever dealt with. You can be assured that I will be ordering again soon. Thank you,"
Carol M, USA

"Thank you so much for responding. You could write the book on customer service!"
Pat M, Canada

"Your company's focus on customer service is a breath of fresh air. You have earned a loyal customer."
Brian S, USA

"Excellent quick service! No complaints, I guess I'll just have to get used to it!"
Margaret M, Australia

"My name is Michael and I would like to thank Warren Matthews and everyone involved with X-TEND LIFE products for their dedication towards nutrition and overall health, and also for providing quality nutritional supplements. I have a great deal of respect and admiration for XTEND LIFE due to the fact that I was not "sold" on their products but was merely educated about health and nutrition which led me to begin using their products. The information within your web site, related links, and annual newsletters is easy to understand, and encouraged me to learn even more."
Michael M, USA